Privacy Policy
Who We Are
Haven Electrical Ltd is an electrical contracting company based at Unit 5, Carrigaline Industrial Estate, Co Cork, Ireland. We provide residential, commercial, and testing & certification electrical services across Cork City and County.
If you have any questions about this policy or how we handle your data, contact us at info@havenelectrical.ie or call 021 203 2045.
What Data We Collect
When you fill in our quote request form or contact us directly, we collect:
- Your name, phone number, and email address
- Your address or Eircode (to assess the job location)
- A description of the electrical work you need
- Whether the job is residential or commercial
We also collect standard website analytics data through Google Tag Manager, which may load Google Analytics and other tags (page visits, browser type, approximate location). This data is anonymised and aggregated — it doesn’t identify you personally.
How We Use Your Data
We use the information you provide solely to:
- Respond to your quote request or enquiry
- Schedule and carry out electrical work
- Follow up on jobs we’ve completed
- Send you relevant information about your booking (no marketing emails unless you opt in)
We do not sell, rent, or share your personal data with third parties for marketing purposes. Full stop.
Legal Basis for Processing
Under GDPR, we process your data on the following bases:
- Contract performance — when you’ve booked or requested work from us
- Legitimate interest — to respond to your enquiry and follow up on jobs
- Legal obligation — to retain certain financial records as required by Irish tax law
How Long We Keep Your Data
- Enquiries that don’t become jobs — retained for 2 years, then deleted
- Customer job records (invoices, job details) — retained for 7 years in line with Revenue requirements
- Analytics data — held by Google per their standard retention settings (26 months by default)
Your Rights
Under GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — ask us to delete your data (subject to our legal retention obligations)
- Objection — object to how we process your data
- Data portability — receive your data in a portable format
To exercise any of these rights, email info@havenelectrical.ie. We’ll respond within 30 days.
Cookies
This website uses the following cookies:
- Session cookies — essential for the site to function; deleted when you close your browser
- Google Tag Manager — loads our analytics and tag scripts after consent. The tags it loads (such as Google Analytics) may set cookies to understand how visitors use the site (pages visited, time on site, etc.). These are anonymised. You can opt out of Google Analytics via Google’s opt-out tool.
- Meta Pixel cookies — set by the Meta (Facebook) Pixel to measure our advertising and for retargeting. These load only after you accept cookies — see “Advertising & the Meta Pixel” below.
Analytics and advertising cookies (including the Meta Pixel) load only after you accept cookies through our consent banner. Essential session cookies are always active. You can change your choice at any time by clearing this site’s cookies in your browser.
Advertising & the Meta Pixel
We use the Meta Pixel (also known as the Facebook Pixel) to measure how well our advertising performs and to show relevant ads to people who’ve already visited our site (retargeting). For example, it lets us see when a quote request came from one of our Facebook or Instagram ads.
The Meta Pixel only loads after you accept cookies on this site. If you decline, or haven’t made a choice yet, it doesn’t run. It’s operated by Meta Platforms Ireland Ltd. Meta Privacy Policy
You can opt out at any time by declining cookies here, clearing this site’s cookies in your browser, or adjusting your ad preferences in your Facebook ad settings.
Third-Party Processors
We use a small number of trusted third-party services to run our business. Each handles your data only as needed to deliver their service:
- GoHighLevel (CRM) — our quote request form is hosted by GoHighLevel. Form submissions are stored in their platform so we can manage and respond to enquiries. GoHighLevel Privacy Policy
- Google Tag Manager — manages and loads our tag scripts, which may include Google Analytics for anonymised website analytics. Google Privacy Policy
- Meta Platforms (Facebook Pixel) — advertising measurement and retargeting via the Meta Pixel, which loads only after you accept cookies. Meta Privacy Policy
- Vercel — our website hosting provider. Vercel may log basic request data (IP address, browser) for security purposes. Vercel Privacy Policy
Data Security
We take reasonable precautions to protect your data. Our website is served over HTTPS. Access to our CRM and business tools is protected by strong passwords and, where available, two-factor authentication. No system is 100% secure, but we do our best.
Contact & Complaints
For any data-related queries, contact us at info@havenelectrical.ie.
If you’re not happy with how we’ve handled your data, you have the right to lodge a complaint with the Data Protection Commission Ireland: dataprotection.ie — Lo-Call 1800 437 737.